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In our recent webinar, "Next-Gen QA: The Data-Driven Approach to ECC Performance," Jessica Kay (Assistant 911 Coordinator, Chesapeake Police Department, VA) and Levenda James (Police Dispatch Supervisor, Miami-Dade Sheriff's Office, FL) joined Adara Spanninger of Frontline Public Safety Solutions to discuss how dispatch centers can modernize their Quality Assurance (QA) programs. The conversation focused on how a data-driven approach to quality assurance is helping agencies elevate performance, ....